Refund policy

 

 

We understand that sometimes things don’t go as planned. Our goal is to ensure that you feel confident and satisfied with your purchase, allowing you to focus on what truly matters—your performance and well-being.

 

If for any reason you are not completely satisfied with your purchase, we want to make it right. Our return policy is designed to be straightforward and hassle-free. You can return any unused and unopened products within 30 days of your purchase date.

 

To initiate a return, simply reach out to our dedicated customer service team. We’re here to assist you every step of the way. Our passionate team is eager to help you navigate the return process and ensure that you have a seamless experience. 

Contact us at:

Email: tashtape@hotmail.com

Please make sure to include your Order Number and First and Surname so we can help with your order. 

If your return is accepted, you will be responsible for covering any cost of the return shipping with your chosen courier. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Tashtape@hotmail.com.